Client Testimonials
St. Vincent Co-Operative Bank Ltd.
As CEO of St. Vincent Cooperative Bank Limited, I am thrilled to express my heartfelt appreciation on behalf of the institution for the exceptional work conducted by Ken Hackshaw and his team at KH Business Consulting Limited. The team recently completed Enterprise Risk Management (ERM) assessments and training sessions that allowed for the enhancement of the institution’s ERM Culture and facilitated the development of an ERM Framework. Their thorough and meticulous approach ensured that no stone was left unturned, allowing us to identify both current and potential risks with unparalleled depth.
From the outset, KH Business Consulting Limited engaged our team at every level, fostering an inclusive atmosphere that encouraged participation and open dialogue. Their expertise was evident as they provided tailored coaching and guidance to our Risk, Compliance, Finance, Lending, Information Technology, Human Resources, Customer Service, Operations and Audit teams, empowering us to build a robust understanding of our risk landscape.
The comprehensive insights and actionable recommendations provided have been instrumental in rolling out our new Enterprise Risk Management framework. We are confident that the strong foundation laid during this engagement will enhance our resilience and drive our strategic objectives forward. We wholeheartedly recommend KH Business Consulting Limited for their professionalism, dedication, and profound impact on our institution. They are true partners in risk management. Thank you once again for your outstanding support!
Sincerely,
Andre Cadogan
Chief Executive Officer
St. Vincent Cooperative Bank Limited
Caribbean Public Health Agency (CARPHA)
Project Title – Consultancy for the strengthening of Enterprise Risk Management (ERM) at the agency with a focus on improving staff competency in ERM.
Project Objective – To improve the public health of the Caribbean population and the sustainable development of the region.
Results – (1) Inception Report, ERM Policy, Revised Risk Registers, Revised Risk Appetite Statements and ERM Manual. (2) Improvement on the Agency’s risk intelligence.
Description of Service – During the various phases of the project, KHBC fulfilled all of the expected deliverables as per the Terms of Reference including educating members of staff as well as members of CARPHA’s Executive Management Team and Department Management Teams on the Risk Management ISO-13000 standard. KHBC also utilized an assessment tool to assess the competency of participants in ERM pre and post course. KHBC was also able to completely fulfil the requirement of identifying major risks faced by CARPHA through surveys of key members of CARPHA stakeholders. Additional insight was also gained through the Deep Dive sessions of various CARPHA departments.
~Dr. Joy St. John, Executive Director, CARPHA
Water and Sewerage Authority of Trinidad and Tobago (W.A.S.A.)
The Caribbean Risk Management Academy (CRMA) conducted a series of workshops for executive management, during my tenure as Director Corporate Services at the Water and Sewerage Authority. These workshops were meant to bring into focus the concept of managing risk as part of corporate governance. The workshops were professionally executed by Mr. Ken Hackshaw, President of the CRMA, and our management team benefitted significantly as a result. Two areas of risk which were brought into sharp focus were – excessive vacation leave accruals by managers, and supply chain risk. Our management team were also provided access to the CRMA’s online risk management portal, which served to cement the discussions during the workshops. It is therefore without reservation that I recommend the CRMA to your organization.
~David Drakes, Former Senior Manager, WASA
First Citizens Bank (FCB)
Mr. Hackshaw was able to share his vast corporate expertise and experience to bring home a very real understanding of risk management. More than that, he made the presentation relevant to our situation, often citing current research and cases that deftly illustrated the key aspects of the program. His interactive, engaging style resulted in a session where all benefitted with a renewed insight into risk management.
Thank you to you and your team, Mr. Hackshaw, for the work you did with us at FCB.
~Former HR Manager, FCB
Agricultural Development Bank (ADB)
Mr. Ken Hackshaw has demonstrated a passion, appreciation and commitment to Enterprise Risk Management (ERM) that makes him liked and “unliked” for the right reasons…
He probes at the very core of ERM that keeps you thinking and wanting more which is definitely a plus for any organization.
Kudos to you Mr. Hackshaw
~Former Chairman, ADB